1WHERE CAN I FIND INFINITY TRANSPORT BY MARIANNE TOURS AIRPORTDESK AT ALICANTE AIRPORT?
Infinity Transport by Marianne Tours airportdesk are located on arrivals at Alicante Airport,floor 0.Once you have collected your luggage you go out the main door to arrivals,go straight ahead 30-40 meters(dont take to the left nor right) there you can find our airportdesk(the airport lifts are located just next to our desk,one on each side) our desk has a green sign with Infinity Transport by Marianne Tours and Marianne Tours written. If you dont find our desk please call our emergencyphone: 0034 651841093
2HOW DO I FIND THE BUS AT ALICANTE AIRPORT?
Important, always register you arrival at our airport desk to our representative before you go down to the bus this is because our representativ will await everybody at our desk before he goes down to the bus,the representative will indicate you where you will find the bus,and if you dont find our representative at the desk please phone our emergency phone: 0034 651841093-important that you dont go directly to the bus so we can avoid unnecessary waiting time.
3DO I HAVE TO WAIT FOR OTHER FLIGHT ARRIVALS IF I TRAVEL WITH FLYBUS/SHUTTLE?
Infinity Transport by Marianne Tours can join different flight arrivals if the time between flights dont exceed 35 minutes.
4DO I HAVE TO TURN ON MY MOBILE PHONE WHEN I COME OUT FROM THE PLANE AND WHY?
We always tell our clients to turn on their mobile phone when they arrive just in case we have to give an urgent message.And also so we can locate the client if they dont appear during the estimated waiting time at the airport. If you dont turn on your mobile phone we have no possibilities to send you a message and to locate you if you havent appeard during the estimated waiting time ,and the bus will take of envez the bus will drive directly after the estimated waiting time.
5WAITING TIME AT THE AIRPORT
Infinity Transport by Marianne Tours has a estimated waiting time of maximum 1 hour after the flight arrival,this of course if there is no unusual situation that causes a longer waiting time.Infinity Transport by Marianne Tours reserve its rights to make the decision if the bus will depart or wait after one hour waiting,even if not everybody has presented themselvs to our airportdesk. The passenger has to turn on their mobilephone on arrival so Infinity Transport by Marianne Tours representative can contact you.Infinity Transport by Marianne Tours representative will always contact with all the passengers that hasent registerd at our desk and notify the departure of our bus,always if the phone is turned on,operative and calle attended.
6DELAYS OF AIRLINES COMPANIES
Infinity Transport by Marianne Tours is not responsible for the delays of the airlines.However,we will try,within our possibilities,to ensure the transport to our passengers in the next arrival service within the same day without any extra cost.However ,there is the possibility that the waiting time is longer since any delay affects our routes and schedules established the day before. If delay causes a change of day in your transport,there will be an extra cost of 10 euros per person to be able to obtain the new transport(as long as we have places and routes for this new schedule/day)-there will be no refund for airline delays.Pasengers who choose to travel with other transport companies will do so on their own account,and the company is not responsible for such expense.
7CAN I CHOOSE A PERSONAL STOP?
Infinity Transport by Marianne Tours offers the possibility to have a personal stop on our Flybus/Shuttle and on our private transport service. In case of flybus/shuttle the service of personal stop has an suplement in the price depending on thea area.Our bus will always stop/pick you up at the direction reserved and if there is a reason(narrow streets,work etc) its not possible to get to the adress we will stop as close as possible to the adress reserved.(Ask our office if you have any questions where and if the bus can stop at your adress(specially if our big bus is used) On our private transport we offer the possibility to reserve to a personal stop without any costs.
8CAN WE BOOK CHILD AND BABY SEATS?
Infinity Transport by Marianne Tours has its own child and baby seats of all sizes, category 0,1,2,3 and at no extra cost to our clients traveling with the flybus / shuttle*(not guaranteed) or private transport. We also have for the buses that do not have a 3-point belt the special retention of the kidy harness bus that is from 15-25 kg. Since we have a bus that does not have a 3-point belt, the baby / child seat is not guaranteed in our flybus / shuttle service, we can only guarantee in flybus / shuttle booster seat and kidy harness bus, which means that children / babies from 0-15 kg must be sitting on an adult lap (count as a passenger and seat) Check with our office if your flybus / shuttle has the possibility of having a baby / child seat. Important, you always have to reserve the seat informing the child's age and weight. We always guarantee the baby / child seat in our private service, but always with pre-reservation. We also have seats with isofix retention in our private transport service. If you want a the company to bring the seat with isofix you will have an additional supplement.
9CAN RESERVATION BE MADE WITHIN 48 HOURS BEFORE MY DEPARTURE?
Infinity Transport by Marianne Tours allows you to make reservations until the moment of transport, if it is during the opening hours of our office you can make reservations by email or by phone up to 24 hours before departure: email: mail@mariannetours.com (we always confirm the reservation if you do not receive the confirmation please call us), tlf 0034 965887462-within 24 hours you must always call by phone, if it is during our office hours at 0034 965887462 or if it is outside our office hours at our guard phone 0034 651841093 (Last minute reservations will depend on company availability) We also respond to requests on our Facebook page, but the response may be slower.
10CHANGES AND CANCELLATIONS
CANCELLATIONS: Infinity Transport by Marianne Tours allows cancellation without any cost up to 48 hours before booked transport. The company makes will return the money to the card used for the payment or via bank transfer, if it is via bank transfer we make the returns twice a month. If the cancellation is within 48 hours before the transport booked the company will not make any refund of the transport. CHANGES: Infinity Transport by Marianne Tours allows any change or modification before 48 hours before the reserved transport. Less than 48 hours before the reserved transport, but before 1800h the day before the reserved transport can be changed and modified by paying 50% of the reservation. After 1800h the day before the departure of the reserved transport does not allow changes or modifications. When we refer to changes, we mean all kinds of changes such as number of people, stop, date of travel. Additional information we do not count as changes and will not be charged (example add a phone etc) Infinity Transport by Marianne Tours will not be responsible for cancellations, company strikes, or diseases or other reasons for changes and cancellations.
11DO I HAVE TO RECONFIRM MY ARRIVAL AND DEPARTURE?
Arrival is not necessary to reconfirm while the reservation is confirmed and paid. Departure: YOUR PICK UP TIME WILL ONLY BE CONFIRMED THE DAY BEFORE THE DEPARTURE. You can do it in the following ways: By email, you will receive an email, at the address you provided on the reservation the day before. Visiting our website: www.mariannetours.com and in the CONFIRM PICK UP section, enter your reference number that you will find on your booking voucher. You can pay for the sms service and you will receive the pick up time via sms the day before and you will have to follow the sms instructions or by calling our office 0900-1800 Monday through Friday and outside these hours to our guard: 0034 651841093, if you choose the option Call may have a waiting time to talk with our agents. If you dont get the email or sms with confirmation before 1600h day before departure,plaese contact our office: 0034 965887462 or our gard phone:0034 651841093 If you do not confirm your departure time we cannot guarantee transportation
12DO YOU ACCEPT WHEELCHAIRS AND MOBILITY SCOOTER?
Infinity Transport by Marianne Tours accepts on its transport flybus / shuttle and private, folding wheelchairs with a maximum weight of 25kg and that the client can get on and off the bus by themselves, if you have to be seated in the chair during transport you have to book our special private adapted transport. If you carry an electric chair or a mobility scooter we can offer you our private transport service and also our adapted service. If you do not pre-book the company cannot guarantee your transport
13DO YOU ACCEPT PETS?
Infinity Transport by Marianne Tours only accept transporting pets in private transport services so that the pet can travel inside the bus. The law prohibits us from bringing animals on board the shared bus flybus / shuttle and as Infinity Transport by Marianne Tours does not want to take pets in the bus hold for the welfare of the animal ,we only offer this possibility in private transport where the pet can travel with its owner. Pets has to travel in the correct animal carrier Dog guides are always allowed on the bus.
14HOW CAN I CONTACT INFINITY TRANSPORT BY MARIANNE TOURS and MARIANNE TOURS?
Infinity Transport by Marianne Tours and Marianne Tours office is located at Avenida del Albir 161-l, 03581 Albir (right in front of the Lidl parking) Opening hours: Monday to Friday from 0900h to 1800h - outside these hours we are available on our emergency phone. You can also communicate via email and via our facebook page with private message. Email: mail@mariannetours.com Office Phone: 0034 965887462 Tlf Guard: 0034 651841093 Facebook: Marianne Tours / @ MarianneTours
15I WANT TO RESERVE FLYBUS / SHUTTLE BUT I ONLY GET THE POSSIBILITY OF PRIVATE TRANSPORT, WHAT DO I DO?
Infinity Transport by Marianne Tours covers with its flybus / shuttle service different flights during the day and night, if you dont get the option on our website contact our office and we will see if we can offer you this service.
16I HAVE NOT RECEIVED THE CONFIRMATION OF MY RESERVATION, WHAT DO I DO?
If you have not received your reservation confirmation, please contact our office: 0034965887462 or outside these hours our guard phone: 0034 651841093
17CAN I RESERVE A TRANSFER THAT IS NOT FROM / TO THE AIRPORT, TRAIN STATION OR PORT? OR BOOK AN EXCURSION?
Infinity Transport by Marianne Tours offers all types of transportation, transfers, events, excursions or trips of several days. Contact our office for more information from 9 a.m. to 6 p.m. from Monday to Friday and outside these hours to our guard phone: 0034651841093 or by email or facebook.
18IF I HAVE A SUGGESTION, COMPLAINT OR COMMENT (POSITIVE OR NEGATVIO) WHAT SHOULD I DO?
Infinity Transport by Marianne Tours thinks that all the comments, suggestions and complaints, positive or negative, are useful to learn and improve our service, so we welcome you to send us an email: administracion@mariannetours.com and we will respond as soon as possible.
19I HAVE LOST SOMETHING IN TRANSPORTATION OR IT HAS BEEN BROKEN DURING TRANSPORTATION, WHAT DO I DO?
Our drivers / representatives will deliver the luggage, but the passenger is responsible for receiving their own luggage, checking on the spot if there is any damage and if there is any damage you have to make the claim with our representative / driver on the spot. Infinity Transport by Marianne Tours is not responsible for baggage that is wrongly delivered or damaged with subsequent claim. Infinity Transport by Marianne Tours is not responsible for stolen or lost objects on board the bus. We cannot guarantee the safety of forgotten objects on the bus. Please always keep your belongings on and off the bus and, above all, ensure that have collected all the belongings when leaving the vehicle. Badly delivered or forgotten luggage will be delivered to our Albir office (Avenida del Albir 161-2,03581 Albir) where you can pick it up at our office hours. If the wrong luggage is taken, the delivery costs to the right owner are paid by the person who took the wrong luggage
20WHAT LUGGAGE CAN I TAKE?
Each passengers can carry a large suitcase with a maximum of 25kg(standard size suitcase),1 handbag,and a bag/pcbag/tablet included in the price.Also is included strollers,walkers,manual folding wheelchar.It is mandatory to notify about it in the booking.If this is not previously communicated,the company reserves the right to refuse the transport of all types of special or extra luggage on board its buses. Luggage /Bags and pieces of luggage must be strong enough to withstand the handeling in the loading/unloading in our buses/cars,as well as the movement during the transfer.
21WHEN DO I HAVE TO PAY?
The total payment has to be done at the same moment when reservation is made
22WHICH PAYMENT CARD CAN I USE FOR PAYMENT?
Infinity Transport by Marianne Tours accept Visa,Mastercard,Maestro,Visa Accept
23WHERE DOES THE FLYBUS/SHUTTLE STOP?
The flybus/shuttle from Infinity Transport by Marianne Tours has various fixed stops in the different towns,please consult our webpage which fixed stop we have.
24WHAT KIND OF TRANSPORTATION DOES INFINITY TRANSPORT BY MARIANNE TOURS OFFER?
Infinity Transport by Marianne Tours offers flybus / shuttle shared transport, private transport, special transport adapted for people in wheelchairs, special transport for children / isofix. Transfers, events, excursions, multi-day trips, all kinds of transportation you need.
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